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1. Shipping Information
At WEGO Medical, we are committed to delivering medical supplies and equipment to our customers in a timely and efficient manner. Our shipping process is designed to ensure the safe and prompt delivery of your orders. Here’s what you need to know about our delivery policy:
2. Order Processing Time
- Orders are typically processed within 1-2 business days from the date of order placement.
- Orders placed on weekends or holidays will be processed on the following business day.
3. Shipping Methods
Due to the unique nature of our products, please contact our customer service for specific delivery timelines at the time of inquiry. We will make every effort to expedite the delivery process. Feel free to reach out to us for shipment tracking updates.
4. Shipping Costs
Shipping costs may vary depending on the weight, size, and destination of the order. You will be provided with shipping cost details during the checkout process. Please note that we may offer free shipping for orders exceeding a certain amount (mention the minimum order amount).
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.
6. Delivery Destinations
We offer nationwide shipping services. If you are located outside our standard delivery areas, please contact our customer service team to discuss alternative shipping options.
7. Delivery Times
Delivery times may vary based on the shipping method you choose and your location. While we make every effort to meet our estimated delivery times, unforeseen circumstances (e.g., extreme weather, pandemic-related delays, etc.) may cause slight delays.
8. Signature Required
For security and accountability, some orders may require a signature upon delivery. If you are unable to receive the package, please make necessary arrangements or contact our customer service team to reschedule delivery.
9. Order Status and Support
You can check the status of your order by logging into your account on our website or by contacting our customer service team. If you have any questions or concerns about your order, feel free to reach out to our support team.
10. Returns and Damaged Shipments
For information about returns and handling damaged shipments, please refer to our “After-Sales Assurance” policy.
If you have any questions or need further assistance with your delivery, please contact our customer service team at houxiaoming@weigaogroup.com or 0799779999.
Please note that this is a general template, and you should customize it to reflect the specific policies and procedures of your medical company. Additionally, it’s important to stay updated with current shipping and delivery regulations and adjust your policy accordingly.
